Return policy HealthyWaterDrinking

Return policy of Healthy Water Drinking (GWD):

Return policy is important with consumer goods. Especially in the price range of a water ioniser. GWD does its utmost to describe and depict the articles in the web shop as accurately as possible. We are also committed to providing you with a perfectly functioning product. However, are you not satisfied with our service, your product or are you not happy with your purchase? Please let us know as soon as possible!

Exchange

If you return your order, you can immediately choose another item. Any differences in price will be settled. Should the credit amount exceed € 100.00, we will refund this to your account by Bank Transfer within 7 working days and provide you with a corrected invoice. In practice, this return policy usually means money back due to our limited product range.

Cancellations

Should you cancel the order after payment please contact our Customer-Service immediately:

Mon-Fri [9am-6pm] Tel: 023-7852710 Email info@naaronsdomein.nl [24/7]

Damaged products

Ensuring the quality and delivery of our products in transit are of utmost importance to us. However, if your order is delivered damaged, please contact our customer service immediately. Since in practice we usually install the water ioniser ourselves, in terms of return policy this will therefore only be possible for the filter sets.

Right of withdrawal / 14-day cooling-off period

As a Consumer, when purchasing all products in our online shop, you have the option to cancel the agreement for 14 days. You have another 14 days after cancellation to return your product to us. The full order amount will be refunded to your bank account as soon as possible, but no later than 7 working days after receipt of the return shipment. If you wish to exercise the right of withdrawal, you must return the product to GWD with all delivered accessories and - if reasonably possible - in the original condition and packaging, in accordance with the reasonable and clear instructions provided by us. Costs for returning your order are at your own expense and risk. The cooling-off period starts on the day of receipt of the product.

Please note that it is imperative that you ALWAYS contact our customer service [preferably by email: info@domein.nl before returning the product to our return address:

Healthy Water Drinking
Troelstralaan 36
2104 VP Heemstede
Netherlands

2 return methods explained in more detail;

1): Returning your order

You can choose to return your order. You should print out the invoice you received from us [by e-mail] and bring it with you.

2): Returning your order via parcel carrier

To ensure fast processing of your return, we ask you to request a return form. You can request this by e-mail or telephone from our customer service. After your report, you will receive an e-mail with the return form attached in pdf format. Print the return form, fill it in and attach it to your return shipment.

When presenting the return to a parcel carrier, you will usually receive a shipping receipt. You should keep this as proof of delivery. You will also find the Track & Trace code on it. You can see when the shipment has reached us on the website of your chosen carrier. If you have not received a reply from us within 7 working days of the return, please contact us.

Return conditions

-During the cooling-off period, you should handle the items and packaging with care. You may view but not use the products. You should only unpack the product to the extent necessary to assess whether you wish to keep the product. This is an important part of our return policy because arranging this in any other way is not financially feasible.
-Make sure all fragile products are packed appropriately for transport. We accept no liability for any defect(s) other than how it was originally sold/shipped.
-All products destined for return will only be sent as undamaged, clean and complete and in their original packaging [if reasonably possible] before we can process the return.
-All postage must be paid in full. [i.e. sufficient postage] Any missing postage will be recovered from the customer.
-Once approved, we will send a new product or replacement as soon as possible. You can also opt for a cash refund, provided the application is approved and filled in completely and truthfully.
-If your return is not notified to us within 14 days of receiving the order, the contract is binding.

In practice, the return policy again applies particularly to the water filter sets, as we install the water ioniser ourselves and, due to its high value, prefer not to send it by courier.

Important notes return policy:

Fragile medical equipment
Given the sensitive nature of fragile [medical] equipment, GWD will only accept products returned: Unpacked only to the extent necessary to establish the nature & characteristics of the product. If you do more with the products than assess them [as both operation and use of ionised water] resulting in usage damage to the product, you will be liable for this depreciation and we reserve the right, to make no refund or only partial refund.

Equipment demonstration and water tasting before ordering
We offer the opportunity to attend a demonstration at our office and sample Alpha Water. This will allow you to 100% behind your purchase decision. If you are already 100% convinced and have tasted the Alpha Water at another customer of ours and seen the equipment working then you also 100% stand behind it. If you are 100% convinced by the information on the website and possibly also by our free online course, then we kindly ask you to make the purchase and actually start using the equipment.